Retail Equipment/IT Repair, Maintenance & Support

Multimessage (MM) provides multi-vendor repair and maintenance services for products in the retail market, supporting both electronic and electro-mechanical equipment from leading manufacturers, including:

  • Wincor-Nixdorf
  • Epson
  • Datalogic
  • Symbol
  • Motorola
  • Fujitsu
  • Multi-Q
  • Toshiba

Our ability to support a range of retail equipment manufacturers provides our customers with a ‘one stop shop’ to support all products within a customer estate. With 30+ years in business, our experience is our biggest asset and why Multimessage is a market-leading retail equipment repair centre.

Our repair and logistics services provide increased efficiency to our partners by transferring responsibility of ongoing hardware management, repair of faulty equipment and logistics to site-as-a-service.

MM support the following range of products within the retail sector:

  • Scanner Scales, Displays and operator touch screens
  • Base Units, PC’s, Servers
  • Cash drawers, MSR + Keyboards
  • PDA and mobile scanning devices
  • Thermal, dot matrix and receipt printers
  • Back Office hardware; servers, barcode label printers, UPS

Certified to ISO9001 quality & 14001 environmental standards, our consultant-led ‘Life Cycle’ approach to hardware support ensures we extend the life of equipment through repair. The unique and successful solutions we implement create operational efficiencies for our clients and our ability to deliver is evident since we are key partners to some of the largest manufacturers and telecoms providers.

Maximise Budgets

Hardware support comes with potentially high costs. Outsourcing support of in life equipment to manufacturers is not always commercially viable. Our hardware repair services maximise budgets and ensure you remain in control of spend and keep within budget.

Evolving Technology

Staying at the forefront as technology consistently changes can be challenging. Multimessage continually adapt and provide solutions for customers to support new technology and equipment.

End of Support/ End of Life

As equipment becomes end of support or end of life from manufacturers, it does not mean it cannot be supported after this date. Multimessage specialise in extending the life of hardware by repairing faulty equipment and utilising asset recovery services to reuse equipment and maintain any existing sites.


We understand that as organisations grow, new equipment needs to be supported and in greater volumes, finding a specialist partner to provide the support services to maintain hardware is essential. Look no further, Multimessage can provide a ‘one stop’ solution for all the repair requirements and any logistics assistance to ensure SLA compliance. Our solutions can be scaled up or down as necessary, resulting in a more cost-effective solution for your company.

  • Multi-vendor repair services
  • High quality, innovative, component level engineering
  • Short turnaround time for repair
  • Repair rather than replace, reduce client CAPEX and environmental waste
  • Low BER rate
  • Improve sustainability performance

Discuss your retail equipment repair needs with us

We provide cost-effective, expert testing and repair of your retail equipment. With 30+ years in business, our experience is our biggest asset and why Multimessage is a market-leading retail repair and support centre. To learn more about our hardware support services get in touch to see what we can do for you.

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Some of Our Partners

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