Manufacturer warranty management, RMA & repair

Receive 3rd party warranty management for major manufacturers & distributors of telecommunications & IT equipment. With over 30 years of experience, you’ll receive efficient and sustainable after-sales support.

Outsource your warranty management & repair to an expert team

Access our vastly experienced engineers in a wide range of electronic equipment and are manufacturer trained where required, to ensure you receive the highest level of repair service in the UK. We provide:

  • Logistics
  • Refurbishment
  • WEEE recycling
  • Component level repair
  • Warranty management
  • RMA portal for repair requests

Pragma appointed Multimessage as our UK warranty and repair partner for all Ericsson-LG products in 2012. Their service is outstanding, providing fast turnaround for both in-warranty and out-of-warranty repairs. Using the Multimessage portal, our resellers can easily see if a product is still in warranty and arrange for it to be returned. If the item is out of warranty they can see the repair price and request an RMA. Partnering with Multimessage means we can concentrate on new sales and support, knowing that handling of warranty and repairs is being professionally managed.”
Tim Brooks, Managing Director, Pragma

Outsource warranty management today »


Why partner with us for manufacturer warranty management, RMA & repair

  • Full end-to-end logistics
  • Approved supplier to the public sector
  • Fault management using a dedicated portal
  • Industry-leading with 33 years in business
  • Requires very little customer management
  • Repairs completed at our repair facility in the UK
  • Easy onboarding, with supplier due diligence already complete

Need electronic manufacturer RMA services, repair or refurbishment help?

Simply get in touch with details of your equipment and the issues you’re having. Our friendly experts will be in touch to see what we can do for you.

Manufacturers and distributors of electronic equipment that require a dedicated partner to enhance their post-sales support should get in touch today to see how we can improve customer service, sustainability and the operations associated with managing faulty equipment under manufacturer warranty.

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