Engineering & Prestaging
Within the toolkit of our value-added services is our engineering department, specialising in supporting planned network engineering services, in-house product investigation and prestaging of customer-owned equipment which provides our partners with additional resources and efficiencies when required.
Planned engineering resource
With close partners, Multimessage provides contracted engineering resources. Supporting our customers when increased volume of calls requires a trusted partner to provide an engineer to the site. Expert hardware failure analysis is almost invariably followed by an effective solution. This allows customers to take on new support contracts and grow without the fixed additional overheads.
Network testing and product engineering
Our technical engineering team primarily support repair engineers but also provide additional resource to support ad hoc customer engineering requests such as:
- Full product stress testing/network testing/full system validation
- Common product failure analysis and reporting
- 3D Printing of obsolete spare parts
Our prestaging services enable partners to roll out network upgrades at a faster rate and enable them to be more efficient. This network deployment service facilitates a network rollout by building, pre-configuring and testing the exact network configuration at our facility before shipping to the customer premises as required.
- Prestaging reduces time on site
- Simplifies the logistics process
- Configuring the equipment in a controlled environment prior to shipping to site
- Reduce network deployment time
Multimessage is a specialist in telecoms logistics, experienced and fully resourced to support large-scale network deployments: network inventory stored, pre-staged and dispatched to site according to project Gantt charts or roll-out plans.
Partners choose Multimessage as a trusted partner for prestaging to utilise our highly experienced engineers with vast product knowledge and expertise.
Secure procedures for data protection and security due to bespoke customer configurations are in place and service delivery is ensured through collaboration within the company from account manager, engineering and logistics working seamlessly almost as an extension of our clients.