Avaya PCN 1651 IP Office Telephones

Avaya has received a small number of issues with telephones going on and off hook. They have conducted a thorough investigation of the problem and are establishing measures to resolve the issues and minimize customer impact. The investigation has identified that only a very small percentage of the telephones will be affected, typically after 9-15 months of intensive use. All new handsets in production have undergone modifications to reduce the likelihood of failure in the future.

Potentially Affected IP Office telephones are:

For further details please see product correction notes PCN: 1645B & 1651B

available at http://support.avaya.com/

Request Advanced Replacement

You may request advanced replacements for your IP Office telephones.

The advanced replacement may take more than two weeks depending on availability of refurbished stock. Customers will be invoiced a penalty charge as specified on the IP Office PCN1651 advance replacement request form under the following circumstances:

• The old unit is not returned within 20 days

• The old unit is unserviceable or does not match the declared serial number / PCS level

This advance replacement is only for phones that have the described problems. If the returned phones are problem-free or exhibit a different issue, we will reserve the right to charge a handling fee of 50 USD per phone. Also, if the phones have another issue and are out of standard warranty we will not automatically repair the phones but will offer to repair them at the normal rate.

Warranty cover remains the same as for the original unit. Shipment of an advanced replacement is FOC. The business partner/distributor is responsible for the cost of shipping the original unit to the repair centre.

To request an advanced replacement please ensure that you have the following information before completing the form.

• Return address

• Email address

• Avaya product code

• Equipment serial number

• A purchase order for the value of the penalty charge

The original unit should be returned to the address below.

Return under repair process

The IP Office telephone should be returned to the address below. It should be sent with a Return Material Authorisation (RMA) number. There is an 8 working day turnaround on all upgrade units. The customer is responsible for the cost of shipping to the repair centre. Return shipping is FOC.

To request an RMA number please ensure that you have the following information before completing the form.

• Return address

• E-mail address

• Avaya product code

• Equipment serial number

Repair Centre Address

Multimessage Systems Limited
Units 1 & 2
Cranborne Industrial Estate
Potters Bar
Hertfordshire EN6 3JH
England

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tel: +44 (0)1707 644480
Fax: +44 (0)1707 646745